Cancellation & Refund Policy
PiazzaArt believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on PiazzaArt.com?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order or before the product has been shipped, which ever is earlier.
For outright cancellations by you:
– If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
– Once your order has been dispatched from our end; cancellations cannot be made.
Refunds will be made in the same form that the payment is received within 7-10 working days from the date of cancellation of order.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at+91-44-42310422 or email us at support@PiazzaArt.com mentioning your Order ID. We will personally ensure that the payment received for the damaged product will be refunded within 7-10 working days. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
Any product passing 12 hrs of delivery at your end;
Any product that exhibits physical damage to the box or to the product;
Any product that is returned without all original packaging and accessories, including the retail box, cables and all other items originally included with the product at the time of delivery;
For any queries or complaints; do not hestitate to mail us on support@PiazzaArt.com.